shipping policy

What is the estimated delivery date?  

The vast majority of orders from American customers are shipped from warehouses within the United States. Most customers receive their orders within 3-5 days. However, for some bulk or out-of-stock orders, we may ship from warehouses located in countries near the recipient's location, which typically takes 7-12 days for delivery.

American warehouse:

Your order will be processed within 2 business days. Shipments In the U.S. (those to the 48 contiguous states; shipments to Hawaii, Alaska, Puerto Rico, Canada and Mexico may take longer) take between 2-5 days after your order has been processed. Delivery times in other countries will be different, depending on the service level of your shipment and carrier that you choose.Please allow additional time for delivery. For order tracking please contact customer service at service@poraise.com.

Your order will be processed within 2 business days. Receiving Time = Processing Time + Shipping Time

Please allow additional time for delivery. For order tracking please contact customer service at service@poraise.com.

How do I track my order?

We’ll send you a shipping confirmation email when your order ships. If you do not see the email, please check your spam folder.This email contains your package tracking number and the parcel carrier handling your shipment. You’ll be able to track your package by clicking on a button in that email. You can also check the status of your order anytime by first signing in to our site then going to the Account Details section. Go to Order History, then Order Details to find information on the shipping method and the tracking number. Should you have any additional questions about your order please email us at service@poraise.com

Or click here to track your order.

What’s the difference between Standard Shipping and Expedited Shipping?

Your order shipping time in 7-12 business days if you selected standard shipping. As for expedited shipping, shipping time usually takes 5-8 business days.  Please allow more time if your order is shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses.

What countries do you ship to?

We want to spread the joy no matter where you are! Shipping is available in all 50 states of the US and nearly 220 countries around the world.  Other international locations are available, just complete the checkout page to verify availability.

The tracking info says “scheduled pending”, what does this mean?

Scheduled Pending delivery could simply imply that your package is at the station and is awaiting its turn to get scanned into a vehicle and then dispatched. If it doesn’t show any movement for more than a few days, please call the carrier for the status of your shipment.

I made a mistake on the shipping information at checkout, how do I change that?

Whoops, it happens! We can definitely try our best to help you change the shipping information before the order shipped out. If the order has been shipped, please contact the location you mistakenly put to see if they can forward the shipment to you. Please email us at service@poraise.com as soon as possible so we can help in a timely manner.

Can I ship to a P.O. Box or an APO/FPO address?

Yes. Please enter either an APO or FPO in the “City” field. All APO/ FPO orders will be shipped at our Value Shipping speed. Unfortunately, we can’t offer Expedited Shipping to APO/FPO addresses. Please note that delivery dates for APO/FPO and P.O. Boxes are not guaranteed.

 

Poraise currently does not ship product(s) to Military addresses outside of the physical United States (eg. APO/DPO/FPO/US Territories) or freight forwarding addresses. A physical address within the US will need to be provided for the order to successfully process and ship out.

*Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact Customer Service