Hello, what can we help?

Why don't I feel any heat from the machine?

The glass panel design blocks some heat, but the machine is operating normally.

Why does the panel suddenly lose power and display nothing?

This may be due to a loose plug; try switching outlets or ensuring the plug is secure.

What can I do about noise issues?

Please ensure the machine is on a stable surface and away from obstacles to minimize noise.

Why isn't the fan spinning in certain modes like the blue light mode?

In modes like blue light, the fan may not spin if cooling isn't needed, as it's designed to optimize performance and energy use.

What should I do if the touch buttons are unresponsive?

Try using dry hands to touch the buttons.

How is this device different from the other light therapy devices?

Our devices is made by the premium level LEDs beads, it has the highest power consumption in the market. As we know that, higher power consumption bring better effect ,shorter using time and better therapuetic efficiency of therapy device.

How to use red light therapy on body and skin?

If you position your red ight directly against your body, your sesion could be done in just a few minutes. Our panels deliver more than 5 joules of light per minute of use from 6 inches away. Dose is measured in J/cm², Dose= Power Density x Time

How quickly does a red light therapy device work?

The good news is that led red light therapy does start helping your body from the very first session, but continued therapy helps achieve more lasting results. You may feel minor results immediately, but the best results are achieved over 4 weeks.

Are there any side effects to using red & NlR light therapy products?

Red light therapy is secure and not associated with any side effects, at least if ued as recommended session times and frequencies. Notice: NlR may be uncomfort to the eyes, wear eye protection if NlR in on to facial area.

Does the panel have a built-in auto timer?

Yes! You can set the automatic timer for 15/30 minutes, or Press“+"“-" to control the running time, then press RUN to start the running.

How often should l use the panel for optimal results?

In most casesthe optimal results are made with sessions at a distance of10 to 15cm and a time of10 to 30 minutes per treated area. Duration of the session: 10 to 20 minutes per side.( Front, back.)
Repeat: lf possible 1x a day Time and distance depend on the individual's response to therapy.

ls it safe?

Yes. Red Light therapy is safe and free of ultraviolet(UV) rays. You can rest assured that you are getting the right dose of light without any negative side effects. There have been hundreds of studies around the world that provide the safety and effectiveness ofred light therapy on all parts of the body.

Why is my panel not lighting up?

First, please check to make sure that the power cord is fuly pushed in allthe way into the connector and check to see ifthe other end of thepowercord is connected into the walsocket.Check to see if the light works when connected to another wal socket. Check to see if the Red part is lighting up, the infrared part is invisible.

Why do some of the LEDs look like they are not working?

Remember that we use NiR (Near infrared) EDs in alights.These LEDs wil appear to not be working or be very dim due to the fact that infraredlight is virtualy invisible to human eyes. They may not look like it, but they are EXTREMELY bright to your body! lt is normal for the NlR LEDs toappear in this manner.